Loading Axcelink
06%
Axcelink
Sign inFree trialStart free
Helpdesk · 06

The HR question, answered once and on the record.

Employees raise a ticket, it is assigned and tracked to resolution, and the thread stays attached to the person who asked.

The helpdesk ticket queue with categories, assignees and statuses.
What it replaces
  • HR fielding the same question forty times
  • Requests arriving by tap on the shoulder
  • No record of what was promised to whom
What it does
  • Ticket categories routed to the right handler
  • Threaded conversation with attachments
  • Status and priority tracking to resolution
  • Assignment and reassignment across the HR team
  • History kept against the employee record
  • Notifications when a ticket moves
Reads · Writes
201 File & Recordswho is asking, and their detailsReports & Analyticsticket volume and resolution times

One record. Nothing here is re-entered.

Availability

Included on every plan.

Start freeAll services →